French‑Speaking Social Media Content Moderator
Concentrix · Porto
Descrição do cargo
About the role
We are looking for a French‑speaking Content Moderator to join our social‑media team in Porto. You will help ensure that user‑generated content complies with client guidelines and contributes to a safe, high‑quality experience for millions of users.
Key responsibilities
- Review, audit and moderate social‑media content, including copyright‑related material.
- Monitor user behavior and enforce platform rules across social‑media channels.
- Analyze moderation reports following established protocols and maintain high accuracy.
- Serve as the central point of contact for moderation decisions, applying nuanced, context‑dependent policies.
- Make autonomous decisions on sensitive or business‑critical issues.
- Identify and propose initiatives to improve service quality and user experience.
Required profile
- Fluent in French (C1) and English (B2), both written and spoken.
- Minimum 6 months of relevant experience in content moderation or a related field.
- Strong customer‑service orientation and ability to work in a fast‑paced, repetitive environment.
- Team player who can also work independently.
Required skills
What we offer
- Competitive salary with performance bonus.
- Central office location in Porto.
- Referral (bring‑a‑friend) bonus program.
- Full paid training on the project and company tools.
- Access to free learning and leadership development programs.
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Concentrix
Porto