Business Support Specialist – French Speaker

About the role

Uber’s Community Operations team is looking for a French‑speaking Business Support Specialist to deliver high‑quality virtual assistance to Uber for Business customers. You will work within a 24/7 Center of Excellence, handling tickets via phone and email to ensure a seamless experience for riders, drivers, eaters and couriers.

Key responsibilities

• Provide omnichannel support through ticket systems, phone and email.
• Resolve low‑to‑medium complexity B2B customer issues following established procedures.
• Advocate for customers by demonstrating empathy and ensuring satisfaction.
• Conduct root‑cause analysis on specific cases and share findings to improve the customer journey.
• Maintain operational stability by adhering to well‑documented support processes.

Required profile

• Professional proficiency in French and English.
• Minimum 6 months experience in B2B support, outreach or account management.
• Adaptable to multiple communication channels and able to manage stakeholder relationships.
• Strong customer‑first mindset.

Required skills

• Experience using Salesforce.