Waiter

About the role

As a Waiter at Courage Bistro, you will be the first point of contact for guests, shaping their experience from arrival to farewell. You will deliver attentive, natural service while maintaining a calm and precise rhythm on the floor.

Key responsibilities

• Create a friendly and attentive atmosphere for every table, following the Guest Journey Map.
• Anticipate guest needs, handle first‑level complaints, and ensure each guest feels seen.
• Master the full food and drink menu, including allergens, and provide personalized recommendations and pairings.
• Promote starters, drinks, desserts, and high‑margin items to meet average check targets.
• Maintain a clean and organized section, follow HACCP and hygiene standards, and support team flow during busy periods.
• Monitor bar and service stock levels, place orders, receive deliveries, and record wastage using FIFO discipline.
• Process payments accurately across all methods, manage the till responsibly, and use POS functions correctly.

Required profile

• Genuine enjoyment of caring for people.
• Keen eye for details that others may miss.
• Calm and warm demeanor even during busy service.
• Clear communication with guests and team members.
• Understanding that confident selling is part of hospitality.
• Positive energy without needing to be loud.

Required skills

• POS operation and troubleshooting.
• HACCP and food safety compliance.
• Cash handling and till reconciliation.

What we offer

• A supportive environment built on clarity, structure, and respect.
• Opportunities to develop service expertise and product knowledge.
• Being part of a hospitality group that values attention to detail.