Senior Manager, Global Customer Solutions South

About the role

Johnson & Johnson MedTech is seeking a senior‑level leader to head the Global Customer Solutions organization for Southern Europe. The role combines hands‑on operational oversight with strategic leadership, ensuring high‑quality service delivery across Spain, Italy, Portugal and Greece.

Key responsibilities

• Lead end‑to‑end customer service operations, including order management, returns, critical issue resolution and SLA performance.
• Drive continuous improvement and process excellence across the regional team.
• Coach and develop a multi‑tiered, cross‑border team to deliver consistent, high‑quality customer experiences.
• Adapt global standards to local market realities while supporting broader regional and enterprise initiatives.
• Collaborate with supply chain, sales and product teams to align service delivery with business objectives.

Required profile

• Proven experience managing large, customer‑focused operations in a multinational environment.
• Strong people‑leadership skills with a track record of building high‑performing teams.
• Excellent analytical and problem‑solving abilities, focused on metrics and operational efficiency.
• Ability to influence stakeholders across functions and geographies.

Required skills