Payments Allocation Officer – French Speaker

About the role

The Payments Allocation Officer supports the Head of Payments Allocation by investigating and correctly assigning incoming payments. The role ensures accurate matching of payments to client accounts, helping to reduce outstanding balances while adhering to the bank’s compliance and ethical standards.

Key responsibilities

• Identify accounts and re‑allocate payments when necessary.
• Manage buyer‑risk by sharing relevant information with risk, sales, and collections teams.
• Escalate client or buyer complaints and assist in their resolution.
• Suggest improvements to tools or processes to boost departmental productivity.
• Maintain a client‑oriented communication style via telephone and written channels.
• Conduct investigations based on inputs from collections, clients, and management.
• Prioritise urgent or atypical requests and propose simplification solutions to improve processing times.
• Act in line with compliance instructions on AML, sanctions, KYC, and related regulations.

Required profile

• Academic degree (preferred) or high‑school diploma (mandatory).
• Fluency in French (mandatory).
• Minimum two years of professional experience in factoring, middle‑office operations, or transaction processing and data entry.

Required skills