Operations & Staffing Analyst

About the role

Merkle, a dentsu company, is looking for a proactive and detail-oriented Operations & Staffing Analyst to support its business operations and resource management. You will work closely with leadership teams across departments to ensure efficient staffing, smooth operational processes and strategic support for project delivery, helping to optimise resource allocation and improve operational workflows.

Key responsibilities

• Support end-to-end staffing processes, including planning assignments and managing resource extensions based on capacity and demand.
• Collaborate with leadership to monitor and improve resource utilization and quality metrics.
• Take part in meetings with client and internal stakeholders, capture action items and support follow-ups.
• Assess capacity across teams to support optimal team setups.
• Work with team members and managers to understand skills and career goals and match them with suitable opportunities.
• Help develop lean, value-driven staffing operations, including skill mapping and cataloging.
• Escalate high-risk or sensitive staffing issues to leadership.
• Maintain accurate records and system updates on staffing and resource planning.
• Monitor performance metrics and recommend corrective actions for outliers.
• Work with recruitment teams to start hiring aligned with current and future demand.
• Evaluate the impact of staffing decisions on financials, client relationships and team capabilities.

Required profile

• Understanding of business operations, policies and procedures.
• Analytical mindset able to structure and solve complex problems.
• Excellent communication and presentation skills.
• Ability to work independently, take ownership and meet deadlines.
• Team-oriented, with strong organisational skills and a commitment to transparency.
• A background in Operations, Resource Management, Accounting and Finance, HR, Talent Management, Procurement or Project Management is advantageous.

Required skills

• Familiarity with market analysis, financial planning and capacity management is a plus.

What we offer

• Hybrid work models, adaptable hours and home office options.
• Competitive salary, volunteer days, wellness days and modern offices.
• Training, mentorship and growth opportunities within the dentsu network.