Operations Intelligence Engineer

About the role

Intermedia is seeking an Operations Intelligence Engineer to join its Operations Intelligence Center (OIC). The role focuses on improving service reliability through incident management, observability, and operational analytics while collaborating with engineering, infrastructure, security, and support teams.

Key responsibilities

• Facilitate response and coordination for service‑impacting events.
• Act as primary incident coordinator for low to medium complexity incidents.
• Investigate incidents using monitoring, logging, and observability platforms.
• Analyze alert patterns to improve signal quality and detection coverage.
• Administer and support BigPanda and related observability tools.
• Develop and maintain runbooks, knowledge articles, and operational procedures.
• Contribute to KPI reporting and operational analytics.
• Mentor Operations Intelligence Associates and participate in after‑hours on‑call rotations.

Required profile

• Strong analytical mindset with a passion for incident coordination.
• Ability to work collaboratively across multiple technical teams.
• Excellent communication skills for documenting processes and guiding junior staff.

Required skills

• Experience with BigPanda administration.
• Familiarity with monitoring, logging, and observability platforms.
• Knowledge of operational analytics and reliability engineering practices.

What we offer

• Fast‑paced, collaborative environment with a focus on teamwork and transparency.
• Opportunities for internal growth and long‑term career development.
• Access to cutting‑edge cloud communication and collaboration technologies.