Manager, Seller Experience

About the role

KPMG is seeking a Manager, Seller Experience to lead the design and delivery of technology‑enabled sales processes within its Clients and Markets organization. You will act as the bridge between sales teams, executive leadership, and engineering, shaping the product vision that drives seller productivity.

Key responsibilities

• Define and champion the product roadmap for the seller experience across the revenue ecosystem.
• Prioritize the backlog, author detailed user stories, and guide Agile squads to deliver solutions.
• Analyze end‑to‑end seller workflows, identify friction points, and design intuitive, technology‑driven processes.
• Integrate the CRM platform with broader sales and marketing tech stacks, including Databricks and marketing automation tools.
• Drive adoption of advanced capabilities such as generative AI assistants, automated contact intelligence, predictive forecasting, and interactive dashboards.
• Develop change‑management, communication, and training plans to ensure high adoption and measure impact on seller productivity.

Required profile

• Minimum seven years of recent experience in product management, sales operations, or sales technology enablement, preferably in a complex B2B or professional‑services environment.
• Bachelor’s degree in business, IT, marketing or related field; a master’s degree is a plus.
• Proven track record as a product owner in an Agile/Scrum framework, managing backlogs and leading cross‑functional squads.
• Deep understanding of the seller mindset, sales methodologies, and pipeline dynamics.

Required skills

• Agile and Scrum methodologies
• CRM platforms
• Databricks
• Marketing automation platforms
• Generative AI tools
• Predictive analytics and forecasting
• Interactive seller dashboards