Junior Support Engineer

About the role

Join Pipedrive’s Support Engineering team as a Junior Support Engineer. This entry‑level position is perfect for someone early in their technical career who enjoys solving problems, learning new tools, and delivering excellent customer experiences in a fast‑moving SaaS environment.

Key responsibilities

• Act as the technical point of contact for customer and internal support requests, diagnosing and resolving issues.
• Communicate clearly and proactively with customers and stakeholders throughout the issue lifecycle.
• Troubleshoot problems by reproducing errors, analyzing logs, and identifying potential root causes.
• Collaborate with senior engineers and route complex issues to Product, Engineering, or Operations teams.
• Maintain accurate documentation in the ticketing system and contribute to the knowledge base.
• Support internal teams with data updates and simple reports when needed.
• Participate in on‑call rotation and gradually take on more ownership.

Required profile

• Basic to intermediate SQL skills with a willingness to use data for troubleshooting.
• Some experience in technical support, customer service, or a similar role.
• Strong English communication skills and a customer‑oriented mindset.
• Interest in problem‑solving and a proactive attitude to learn and adapt.
• Ability to manage multiple tasks and prioritize with guidance from senior team members.

Required skills

• SQL

What we offer

• A people‑first culture that values authenticity, collaboration, and continuous learning.
• Opportunities to work with top talent from around the world in an inclusive environment.
• Access to the latest technologies and the chance to grow your technical expertise.