Italian Customer Support Agent – Lisbon

About the role

A global leader and one of the largest companies in Portugal, recognised repeatedly as an employer of choice, is looking for an Italian-speaking customer support agent in Lisbon. You will support its activities by offering high-quality service to customers of prestigious worldwide brands.

Key responsibilities

• Answer inbound calls and customer inquiries.
• Provide support and guidance to customers and resolve service issues in a timely and empathetic way.
• Keep accurate records of consumer inquiries, questions and feedback in the customer service database.
• Troubleshoot using open questions, support documents and system training.
• Offer recommendations for common problems and frequently asked questions.

Required profile

• Fluency in Italian (C2 level or native).
• Good knowledge of English (B1 level).
• Typing speed of 20 words per minute.
• Availability to work rotating shifts.
• Previous experience or contact with clients is an advantage.

Required skills

• Good computer skills.
• Excellent communication, listening and empathy skills.
• Good time management, team spirit and flexibility.

What we offer

• Competitive salary and meal vouchers.
• Fixed-term, renewable employment contract.
• Private health insurance after 6 months, in addition to standard insurance.
• Airport pick-up and administrative help with registration in Portugal.
• Flight expense reimbursement.
• Accommodation in shared apartments run by the client's company.
• Free Portuguese lessons, sports activities and more.