Italian Customer Advisor – Lisbon

About the role

Cross Border Talents is recruiting an Italian Customer Advisor to work in Lisbon, Portugal, on behalf of a global client that is one of the biggest companies in Portugal. The client is a global leader and works with prestigious worldwide brands, and the agent's mission is to support its activities by offering high-quality service to customers.

Key responsibilities

• Represent a worldwide brand within a multicultural environment.
• Develop customer relationships and give customers the best possible experience.
• Troubleshoot using open questions, support documents and system training.
• Offer recommendations for common problems and frequently asked questions.

Required profile

• Fluency in Italian (C2 level or native).
• Good knowledge of English (B1 level).
• Typing speed of 20 words per minute.
• Availability to work in rotating shifts.
• Any kind of previous experience or contact with clients.
• Excellent communication, listening and empathy skills, good time management, team spirit and flexibility.

Required skills

• Good computer skills.
• Rotating shift availability.

What we offer

• Paid travel expenses.
• Accommodation offered during the stay in Portugal.
• Health coverage and private health care.
• Surf lessons, social events and city discounts.
• Portuguese lessons.
• Working hours of 40 hours per week (8 hours per day, 5 days a week).