IT Support Technician (Onsite)

About the role

We are looking for a customer‑focused IT Support Technician to join our international team in Lisbon. The role is 100% onsite and involves providing high‑quality technical assistance to end users in a modern corporate environment.

Key responsibilities

• Provide first‑line technical support, diagnosing and resolving hardware, software and system incidents.
• Manage incidents and service requests through a ticketing platform (ServiceNow preferred).
• Configure, troubleshoot and maintain Windows workstations and Microsoft environments.
• Support user accounts, identity management and Microsoft Office 365 applications.
• Assist with Apple iOS and Android mobile devices.
• Escalate complex issues when necessary and maintain accurate documentation.

Required profile

• Minimum 1 year of experience in IT support, help‑desk or end‑user support.
• Technical education in IT, computer systems, networking or a related field.
• Strong analytical and troubleshooting abilities.
• Excellent communication skills in English (advanced).
• Professional, customer‑oriented attitude.

Required skills

• Microsoft Office 365
• Windows 11
• Active Directory
• Microsoft Entra ID
• iOS and Android mobile device support
• ServiceNow (or similar ticketing system)
• Microsoft Teams Meeting Room (nice to have)

What we offer

• Competitive monthly salary between €2300 and €2600.
• Dynamic international team and modern office environment.
• Opportunities for professional growth and skill development.