IT Support Technician (Mid‑Level)

About the role

KCS IT is seeking a motivated IT Support Technician to join our Lisbon team. The role is ideal for professionals with 3‑6 years of experience who thrive in a dynamic, customer‑focused environment and share our values of dedication, integrity and proactive teamwork.

Required profile

• Previous experience in IT Support, Desktop Support, Helpdesk or Service Desk.
• Strong communication skills and a customer‑focused mindset.
• Ability to work independently and as part of a team.
• Experience in the banking or financial sector is highly valued.
• Good level of English.

Required skills

• Strong knowledge of Windows, macOS and Microsoft Office.
• Hands‑on experience troubleshooting hardware and software issues.
• Experience with ticketing and incident management tools.
• Support for mobile devices.

What we offer

• Personalized career development aligned with short‑ and long‑term goals.
• Opportunities to work on projects for multiple clients across different sectors.
• Free training and certification programs in technology, languages, behavior and business.
• International projects in the Benelux region.
• Hybrid, full‑remote or onsite project options.
• Free nutrition, psychology, general‑medicine appointments and yoga/personal‑training days (remote).