IT Support Technician

About the role

We are looking for an IT Support Technician to join our international, technology‑driven team in Lisbon. You will provide first‑line assistance to end users, ensuring incidents are resolved quickly and efficiently in a hybrid work environment.

Key responsibilities

• Deliver first‑line technical support via phone, email and ticketing tools.
• Log, manage and follow up on incidents using ServiceNow.
• Troubleshoot Windows 11, Microsoft 365, iOS and Android device issues.
• Manage user accounts and permissions in Active Directory and Microsoft Entra ID.
• Escalate complex incidents and track them to resolution.
• Maintain a user‑focused approach and provide excellent customer service.

Required profile

• Minimum 1 year of experience in IT Support, Service Desk or Help Desk.
• Advanced spoken and written English.
• Strong communication skills and a proactive attitude.
• Experience supporting VIP users or video‑conferencing systems is a plus.

Required skills

• Windows 11
• Microsoft 365
• iOS and Android device support
• Active Directory
• Microsoft Entra ID
• ServiceNow (or similar ticketing tool)
• Microsoft Teams Meeting Rooms (optional)

What we offer

• Opportunity to work in an international technology environment.
• Professional growth alongside experienced IT teams.
• Hybrid work model – 3 days on‑site in Lisbon.
• Rotating shift schedule (08:00‑17:30 / 10:00‑19:00).