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IT Support & Operations Specialist

EnBW IT-Solutions · Lisbonne

Hybrid 🇬🇧 English
Windows macOS Microsoft 365 IT asset management

Job description

About the role

Join the EnBW Tech Hub in Lisbon as an IT Support & Operations Specialist. You will be the first point of contact for colleagues, ensuring their technology works smoothly so they can focus on delivering innovative energy solutions.

Key responsibilities

  • Provide first‑line IT support for end‑users, handling incidents and service requests from initial contact to resolution or escalation.
  • Set up, configure and maintain Windows and macOS devices, mobile phones, and peripheral equipment.
  • Administer Microsoft 365 services, including user accounts, permissions and mailbox management.
  • Manage onboarding and off‑boarding processes to guarantee immediate productivity for new hires.
  • Develop and continuously improve local support processes, incident management and escalation paths.
  • Maintain accurate IT asset records, documentation and a knowledge base.
  • Coordinate with Central IT teams and external providers as the local interface for operational requests and change initiatives.

Required profile

  • Strong customer‑service orientation with the ability to take ownership of issues.
  • Excellent communication skills in English.
  • Ability to work independently and as part of an agile, international team.

Required skills

  • Windows operating system
  • macOS operating system
  • Microsoft 365 administration
  • IT asset management
  • Mobile device support

What we offer

  • Private supplementary health insurance for you and your immediate family.
  • Meal allowance and additional paid days off (24 December & Carnival Day).
  • Hybrid working model with a mix of remote and office days.
  • Opportunities for intercultural collaboration and cross‑border projects.
  • Modern offices in a trendy Lisbon area and continuous development opportunities.

Questions fréquentes

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Published 2 months ago

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EnBW IT-Solutions

Lisbonne