IT Support Officer (Remote, Full-Time)

About the role

GBSB Global Business School is seeking a proactive IT Support Officer to provide first‑line technical assistance across its international campuses and online platforms. Working remotely, you will be the primary point of contact for staff, faculty, and students, ensuring a reliable digital workplace.

Key responsibilities

• Deliver first‑line support to users in multiple time zones via a ticketing system.
• Administer Microsoft 365 suite, including Outlook, Teams, SharePoint, OneDrive, and Copilot.
• Manage user accounts, permissions, and access across institutional systems.
• Troubleshoot hardware, software, connectivity, and AV issues.
• Support virtual learning platforms and classroom technologies.
• Maintain help‑desk documentation and knowledge‑base resources.
• Conduct onboarding and technology training sessions for new employees.
• Ensure compliance with GDPR and institutional data‑governance policies.

Required profile

• Minimum 1–2 years of experience in IT support, helpdesk, or technical support.
• Strong working knowledge of Microsoft 365 administration.
• Experience with ticketing systems and support workflows.
• Ability to explain technical concepts to non‑technical users.
• Fluent English and ability to work independently in a remote environment.

Required skills

• Microsoft 365 administration
• Ticketing system management
• Salesforce or other CRM administration (desirable)
• AV technology support (desirable)
• Online learning platform support (desirable)
• GDPR and information‑security principles (desirable)