IT Support Engineer

About the role

Revolut is seeking an IT Support Engineer to provide hands‑on technical assistance to employees and ensure the smooth operation of workplace technologies. You will work within a fast‑growing technology team that supports both office and remote environments.

Key responsibilities

• Resolve day‑to‑day IT requests and close tickets within defined SLAs.
• Handle emergency support activities such as fixing meeting‑room hardware or urgent laptop issues.
• Configure and provision laptops for new hires, manage initial IT setups, and troubleshoot related problems.
• Retrieve hardware from exiting employees and manage the hardware lifecycle for decommissioning or reuse.
• Maintain all Revolut‑owned technology, including office and remote hardware.
• Identify improvement opportunities and assist the Tech Services team with technology or process implementations.

Required profile

• Fluency in English.
• 2+ years of experience with IT systems, networks, and related technologies.
• Strong organisational, analytical, and problem‑solving abilities.
• Excellent interpersonal and communication skills.

Required skills

• macOS
• Chrome
• Google Workspace
• Jira / Atlassian ticket management
• Hardware troubleshooting and endpoint device management
• Incident management
• Vendor management
• IT administration best practices
• System security fundamentals
• Slack (nice to have)