Helpdesk Technician

About the role

Decskill is seeking a Helpdesk Technician to provide technical assistance and support for computer systems, hardware and software across its offices in Lisbon, Porto and Madrid.

Key responsibilities

• Provide technical assistance and support for computer systems, hardware and software.
• Respond to user queries and IT support requests via email and ticketing systems.
• Diagnose technical issues, identify root causes and implement appropriate solutions.
• Install, test and configure workstations, peripheral equipment and software.
• Perform PC maintenance, upgrades and configurations and monitor system performance.

Required profile

• Previous experience in IT Support or Technical Support.
• Good knowledge of Microsoft applications and platforms.
• Strong customer‑oriented mindset and excellent communication skills in English.
• Ability to manage multiple tasks, work under pressure and maintain attention to detail.

Required skills

• Microsoft applications (Windows, Office, etc.)
• PC hardware installation, configuration and troubleshooting
• Ticketing system usage for handling support requests

What we offer

• Long‑term projects with national and international context.
• Opportunities for technical and professional growth.
• People‑first culture focused on transparency, trust and collaboration.