Global Account Manager

About the role

Uber is seeking a highly motivated, analytical, and relationship‑driven Global Account Manager to grow and retain a select portfolio of strategic multinational restaurant partners. You will act as the central point of contact for our most sophisticated partners, driving strategic conversations, identifying growth opportunities, and improving operational health on the Uber Eats platform.

Key responsibilities

• Own a high‑value book of business, managing ultra‑high value restaurant accounts and focusing on revenue, profitability, operational health, and client satisfaction.
• Drive growth through consultative strategy and Joint Business Plans, aligning with cross‑country points of contact.
• Monitor operational metrics such as defect rate, order reject rate, and ad spend efficiency, taking direct action to improve partner performance.
• Serve as the trusted advisor, resolving conflicts, providing platform insights, and guiding partners toward business excellence.
• Collaborate with internal stakeholders—including CSMs, specialists, and product teams—to deliver holistic support and tailored solutions.
• Synthesize partner feedback into recommendations that influence Uber’s product and commercial roadmap.

Required profile

• 6‑8 years of B2B, client‑facing experience in account management, sales, customer success, or senior retail/food‑service leadership.
• Proven ability to drive commercial success across the full sales lifecycle and expand existing accounts.
• Strong analytical and problem‑solving skills with a data‑driven mindset.
• Excellent communication and interpersonal abilities, capable of navigating complex, multi‑country conversations.
• Self‑starter who thrives in a fast‑paced, high‑growth environment.

Required skills

• SQL
• Salesforce (CRM)
• Google Workspace

What we offer

• Potential bonuses, equity, and a comprehensive benefits package.
• Opportunities to shape strategy and influence product development.