Front Desk Agent
Wyndham Grand Rio Mar Rainforest Beach & Golf Resort · Río Grande
Job description
About the role
The Front Desk Agent provides attentive, courteous, and efficient service to hotel guests throughout their stay, from check‑in to check‑out. The role focuses on delivering a positive guest experience while supporting revenue maximisation and optimal occupancy.
Key responsibilities
- Greet guests, manage check‑in and check‑out procedures, and handle reservations.
- Address guest inquiries, resolve issues promptly, and coordinate with other hotel departments.
- Promote hotel services and upsell room upgrades to increase revenue.
- Maintain accurate guest records and ensure compliance with hotel policies.
- Perform light physical tasks such as lifting or moving items up to 20 lb occasionally.
Required profile
- High school diploma or equivalent (required).
- College coursework in a related field is helpful.
- Previous experience in a hotel or customer‑service environment is preferred.
- Ability to stand for the duration of a shift and work flexible, long hours.
- Basic computer proficiency.
Required skills
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Published 3 weeks ago
Expires 1 month from now
46 views · 0 interested
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Wyndham Grand Rio Mar Rainforest Beach & Golf Resort
Río Grande
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