VIP Manager

About the role

The VIP Manager leads the delivery of an exceptional experience for high‑profile guests, ensuring every arrival, stay, and departure exceeds brand standards. This role works closely with Front Office, Housekeeping, Food & Beverage, Security and Executive Management to provide seamless, personalized service.

Key responsibilities

• Coordinate all aspects of VIP guest journeys, from pre‑arrival arrangements to post‑departure follow‑up.
• Collaborate with cross‑functional teams to guarantee that service standards are consistently met.
• Handle confidential information and high‑profile guest requests with discretion and professionalism.
• Monitor and resolve any issues promptly, ensuring guest satisfaction throughout the stay.
• Maintain accurate records in the hotel PMS and CRM systems.

Required profile

• Minimum 2–3 years of experience in Front Office, Guest Relations, or luxury hospitality service.
• Strong interpersonal and communication skills; multilingual ability is a plus.
• Ability to work flexible hours, including nights, weekends and holidays.
• Excellent organizational skills with the capacity to manage multiple priorities in a fast‑paced environment.

Required skills

• Proficiency with hotel Property Management Systems (PMS).
• Experience using CRM tools.
• Advanced knowledge of Microsoft Office suite.