French Sales Specialist – Remote (Portugal)

About the role

We are looking for a bilingual French‑English Sales Specialist to join our remote team based in Portugal. The position blends customer support with commercial activities, giving you the chance to influence purchasing decisions, build long‑term value and directly contribute to revenue growth for a global digital brand. You will work from home while collaborating with a high‑performing, multicultural team and participating in regular workshops in Lisbon or Porto.

Key responsibilities

• Engage French‑speaking customers via phone, email and chat, always adopting a sales‑focused mindset.
• Identify early signs of churn and apply targeted retention strategies to secure loyalty.
• Promote platform features and upsell relevant services when the opportunity aligns with customer needs.
• Handle objections, turn negative experiences into commercial opportunities and ensure a smooth resolution.
• Deliver a premium customer journey that increases engagement, satisfaction and revenue.
• Capture insights and feedback from interactions to continuously refine retention tactics and product messaging.
• Participate in mandatory role‑related workshops every six weeks, with travel and accommodation covered by the company.

Required profile

• Fluent in French and English (C1/C2 level).
• Proven experience in customer service, retention or sales.
• Excellent communication, negotiation and objection‑handling abilities.
• Commercial mindset with a strong focus on results and key performance indicators.
• Ability to thrive in a fast‑paced, digital environment and adapt quickly to change.

Required skills

What we offer

• 100 % remote work within Portugal.
• Permanent contract after a six‑month probation period.
• Monthly base salary of €920 plus a performance bonus of up to €360.
• Additional allowances: language (€250), meal (€214), assiduity (€110) and flex‑work (€60).
• Health insurance and covered travel for mandatory workshops in Lisbon or Porto.
• International, multicultural environment with clear career growth paths in sales and retention.
• Rotating shifts between 07:00 and 18:00, Monday to Friday, to support customers across time zones.