Despachador Armado

About the role

The Armored Dispatcher ensures smooth entry and exit of personnel, visitors and suppliers at a Loomis branch while handling route communications, service requests and security monitoring. The role is essential for maintaining operational efficiency and safety in cash‑handling logistics.

Key responsibilities

• Control access for employees, visitors and providers according to security procedures.
• Answer telephone calls from routes to provide combo information, report incidents and forward calls appropriately.
• Receive client calls and emails to log special service requests and assign them to the correct routes or FLM teams.
• Enter and maintain data in the SOFI routing system and the ServiceNow (SNOW) ticketing platform.
• Monitor branch security cameras and daily ATM seal closures.
• Archive weekend service orders and manage RPMS entries.
• Support outbound/inbound service order processing for FLM in SOFI.
• Perform other essential tasks as assigned.

Required profile

• Completion of the fourth year of high school.
• Valid Puerto Rico firearms license.
• Experience with computer data entry, preferably using Oracle and SOFI.
• Strong written and verbal communication skills.
• Ability to remain seated for extended periods while handling calls and data entry.
• Manual dexterity for clerical functions.

Required skills

• Oracle database usage.
• SOFI routing system.
• ServiceNow (SNOW) ticketing platform.