Customer Service Specialist (French Speaking) – Remote Portugal

About the role

Join Nestlé Business Solutions as a Customer Service Specialist focused on French‑speaking customers. You will work remotely from anywhere in Portugal, providing front‑office support across multiple channels and helping customers make informed decisions about our products and services.

Key responsibilities

• Engage with B2C and B2B customers via voice, email and chat.
• Identify customer needs and propose tailored solutions.
• Promote the full range of Nestlé products and services.
• Prioritise first‑contact resolution to improve the overall experience.
• Handle complaints with empathy, turning feedback into service improvements.

Required profile

• 1‑2 years of experience in customer‑engagement services.
• Fluent French (mandatory) and working proficiency in Portuguese and/or English.
• Excellent interpersonal and communication abilities.
• Strong organisational and multitasking skills in a fast‑paced environment.
• Positive mindset, eagerness to learn and collaborate.

Required skills

• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Excel

What we offer

• Opportunities for professional development and expertise growth.
• Supportive, multicultural work environment.
• Focus on work‑life balance and personal development.
• Potential for career progression within Nestlé Business Solutions.