Customer Service Specialist - English Speaker

About the role

We are looking for a Customer Service Specialist to join Nestlé Business Solutions and support the Nespresso brand. The role involves handling all front‑office interactions with customers across B2C and B2B channels, ensuring a high level of satisfaction and efficient issue resolution.

Key responsibilities

• Engage with customers via voice, email and chat, addressing inquiries and providing tailored solutions.
• Identify customer needs quickly and deliver appropriate product or service recommendations.
• Prioritise first‑contact resolution to improve overall experience and reduce handling time.
• Manage complaints with empathy, turning feedback into actionable improvements.
• Promote the full range of Nespresso products and communicate their benefits.

Required profile

• 1‑2 years of experience in customer‑engagement services.
• Fluent English (C1 level) with excellent communication skills.
• Strong interpersonal abilities and a positive, learning‑oriented mindset.
• Ability to multitask, organise work and thrive in a fast‑paced environment.
• Team‑player attitude with a focus on collaboration.

Required skills

• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel).

What we offer

• Full‑time position with a hybrid work model (2 days onsite, remote thereafter).
• Inclusive, multicultural environment that values diversity and continuous improvement.
• Opportunities for professional growth within a global consumer‑goods leader.