Customer Service Sales Representative

About the role

We are hiring a Sales Representative to drive patient growth through both warm inbound lead conversion and outbound outreach. You will own the full conversion journey—from the first touch to scheduled calls—working independently in a remote startup environment.

Key responsibilities

• Convert warm inbound leads.
• Conduct outbound calls to re‑engage cold or inactive leads.
• Proactively reach out to potential patients through structured outbound campaigns.
• Engage via phone, SMS, chat, and email.
• Educate patients using approved, non‑clinical messaging.
• Handle objections with empathy and confidence.
• Manage your own pipeline and prioritize follow‑ups.
• Maintain accurate CRM documentation.
• Meet and exceed daily, weekly, and monthly conversion and activity KPIs.
• Collaborate with care and operations teams for seamless onboarding.

Required profile

• 3+ years of sales experience (inside sales, telesales, or high‑ticket sales).
• Proven remote sales experience.
• Comfortable making 50+ calls per day when needed.
• Experience in telehealth, healthtech, SaaS, DTC, or wellness preferred.
• Strong hunter mentality with consultative selling ability.
• Track record of meeting or exceeding sales targets.
• Highly organized and self‑motivated.
• Professional‑level English communication skills.
• Willingness to work U.S. business hours.

Required skills

• Proficiency with CRM systems.
• Experience using Slack.
• Experience using Dialpad.
• Strong spreadsheet skills.

What we offer

• Base salary plus uncapped commission (performance‑driven earning potential).
• Fully remote position.
• Direct impact in one of the fastest‑growing sectors in healthcare.
• Startup culture where performance is recognized and rewarded.
• Rewards for results, ownership, and execution.