Customer Service Representative – Romanian speaker
David Kennedy Recruitment · Lisbon
Job description
About the role
We are looking for a Romanian‑speaking Customer Service Representative to join a leading Outsourcing/BPO consultancy in Lisbon. The role is on‑site and focuses on delivering high‑quality support across multiple communication channels.
Key responsibilities
- Handle customer interactions via phone, email, live chat and social media.
- Provide clear, accurate information in line with company policies.
- Assist with general inquiries, product or service details, and basic technical support.
- Document case details accurately in the relevant systems.
- Escalate complex or unresolved issues to internal teams or higher‑level support.
- Collaborate with colleagues and technical teams to ensure timely resolutions.
Required profile
- Fluent Romanian language skills.
- Strong communication abilities.
- Willingness to work on‑site in Lisbon.
Required skills
What we offer
- Base salary.
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Published 3 days ago
Expires 1 month from now
19 views · 0 interested
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David Kennedy Recruitment
Lisbon
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