Customer Service Advisor – Rotating Shifts (English)
FARFETCH · Lisbonne
Job description
About the role
Join Farfetch’s Operations team in Lisbon as a Customer Service Advisor. You will be the front‑line voice for Farfetch Platform Solutions, assisting customers and partners across multiple channels while delivering a seamless luxury shopping experience.
Key responsibilities
- Be the first point of contact via email, phone and chat, delivering service within Farfetch’s promise.
- Provide product and service information and advisory to customers and partners.
- Take ownership of cases, resolve issues according to company processes and guidelines.
- Manage demanding customers with professionalism, focusing on solutions and retention.
- Advocate customer needs across internal teams and support localisation initiatives.
- Contribute to team development and a positive work environment.
Required profile
- At least 1 year of experience in customer service, preferably in fashion or e‑commerce.
- Fluent written and spoken English.
- Strong communication and emotional intelligence.
Required skills
- Proficiency with Windows operating system and related packages.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Portugal.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 month ago
Expires 2 weeks from now
37 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
FARFETCH
Lisbonne
Related job offers
-
Trust & Safety Team Lead (Spanish)
TDCX Lisbonne -
Portuguese‑Speaking Customer Service Representative
Savior Artigos Texteis Lda Lisbonne -
French Customer Support Specialist – Lisbon
BlueView Talent Lisbonne -
Spanish & Galician-Speaking Customer Support Expert – Entertainment & Streaming
Rose Leperier remote -
Outbound Sales Specialist – Financial Services & Consumer Credit (Portuguese)
Rose Leperier Lisbon