Customer Relationship Manager (French)

About the role

The Customer Relationship Manager (French) will act as the primary liaison between Colt and its customers, ensuring a seamless onboarding experience and an effortless ongoing service journey. Working closely with sales, support and technical teams, you will help drive revenue‑generating activities while maintaining high levels of customer satisfaction.

Key responsibilities

• Serve as the main point of contact for a portfolio of customers, overseeing onboarding and day‑to‑day interactions.
• Partner with Sales to support transactional sales, renewals and account projects.
• Build strong relationships, understand customer needs and act as the bridge between customers, Sales and internal teams.
• Coordinate pricing, quoting, ordering and contract activities to ensure speed and accuracy.
• Manage customer requests, resolve issues and proactively escalate risks to protect satisfaction.
• Communicate progress to customers using clear, customer‑friendly language.
• Lead and participate in service‑focused customer meetings and continuous‑improvement initiatives.
• Educate customers on Colt’s digital tools and promote self‑service.
• Handle invoicing queries in line with dispute policy and support efforts to measure and improve satisfaction.

Required profile

• Fluency in English and French, both written and spoken.
• Proven experience in a customer‑facing or sales‑support role, preferably in a fast‑paced, service‑driven environment.
• Ability to quickly acquire technical knowledge of networking products.
• Excellent written and verbal communication skills, capable of explaining complex information clearly.
• Strong interpersonal, coordination and stakeholder‑management abilities.
• Passion for delivering outstanding customer experiences and continuously raising standards.
• Adaptability to changing customer needs and business priorities.
• Demonstrates professionalism, ownership and integrity in line with Colt’s values.

Required skills

• Networking technologies