Customer Care Representative – French Market

About the role

As a Customer Care Representative for the French market, you will work closely with Customer Success, Sales, Product and Tech teams to boost customer satisfaction and strengthen relationships. You will be the first point of contact for users via online chat, helping them solve issues and get the most out of Agicap’s cash‑flow management platform.

Key responsibilities

• Monitor and respond to 30‑50 customer chat requests per day.
• Qualify, prioritize and route requests efficiently.
• Support and train users on platform features.
• Maintain smooth information flow within the Customer Success team.
• Build daily relationships with users to turn them into ambassadors and reduce churn.
• Contribute to process and organisational improvements.
• Enrich FAQ and other self‑service content.
• Collaborate with Tech and Product teams on product enhancements.
• Identify upsell opportunities during chat interactions.
• Coach and train new Customer Care Managers as the team grows.

Required profile

• Bachelor’s degree or BBA, preferably in management, finance, audit or accounting.
• Strong desire to help clients and improve their experience.
• Experience in customer support or related roles is a plus.

Required skills

What we offer

• Opportunity to grow within a fast‑scaling FinTech scale‑up.
• Exposure to cross‑functional teams and product development.
• Potential career advancement into senior customer‑success or product roles.