Crew Administrator (Crew Purser)

About the role

Mystic Ocean, a new ocean cruise company based in Portugal offering cruises to the Mediterranean, Baltic and North Seas, is looking for a Crew Administrator (Crew Purser) to handle the administrative and payroll side of crew operations on board. The role covers clearance, sign-on and sign-off, payroll administration and crew data.

Key responsibilities

• Ensure efficient clearance of crew members signing on and off through customs and immigration by building a diplomatic relationship with officials.
• Handle the sign-on and sign-off process, immigration control and documentation such as passports, seamen's books and visas.
• Keep accurate employee records and act as the contact point for crew and staff on crew finance matters and complaints.
• Manage payroll, cash advances, overtime, wage payments, bank detail changes and expenses, and keep track of payroll issues until resolved.
• Prepare sign-off briefings two days before each crew member's sign-off date, covering procedures, timelines and expectations.
• Keep onboard and shore-side systems up to date with correct crew manifests and crew data, and handle crew accounts and credit card settlements.
• Arrange medical appointments as instructed by the onboard hospital and forward information on unscheduled sign-offs (termination, dismissal, resignation, leave, end of contract, medical leave) to shore side.
• Process sign-off and disembarkation payroll in the Adonis Personal Management System and maintain confidentiality of crew information.

Required profile

• At least three years' experience in a hotel on land, or two years on a cruise ship in a similar position.
• Fluent written and spoken English; another foreign language is a plus.
• Excellent interpersonal, public communication, accounting, organizational and leadership skills.
• Knowledge of ISM, ISO, MLC and SQM matters.
• Schengen visa desired.

Required skills

• Advanced administrative skills with Microsoft Office, especially Excel.
• Knowledge of MXP and Adonis is a plus.