Client Success Team Manager

About the role

As a Client Success Team Manager you will lead a high‑performing group of Client Success Managers across Europe and APAC. You will shape the delivery of exceptional experiences for Safeguard Global’s most strategic, high‑value clients and drive long‑term growth.

Key responsibilities

• Lead, coach and develop a client‑focused team, fostering accountability and ownership.
• Build consultative capability to ensure consistent, value‑driven client engagement and adoption.
• Maintain governance standards, including SOP adherence, CRM hygiene, forecasting discipline and documentation quality.
• Own portfolio performance, driving retention, renewal and expansion across the client base.
• Review and approve account strategies, risk assessments, mitigation plans and forecasting inputs.
• Coordinate cross‑functional delivery to operate as a single team for each client.

Required profile

• Proven experience managing client‑success or account‑management teams.
• Strong leadership skills with a track record of coaching high‑performing teams.
• Excellent communication and stakeholder‑management abilities.
• Analytical mindset with experience in risk identification and governance.
• Ability to translate client business goals into actionable success plans.

Required skills

• Experience with CRM platforms and maintaining data hygiene.

What we offer

• Remote‑first work environment with global collaboration.
• Opportunity to influence client outcomes in a fast‑growing company.
• Supportive culture that puts people first.