Bilingual IT Support Specialist (French & English)

About the role

Fujitsu is looking for a bilingual IT Support Specialist to serve as the first point of contact for users across multiple locations in Portugal. You will handle routine and non‑routine incidents, problems and service requests while delivering high‑quality first‑line support.

Key responsibilities

• Provide 1st‑line technical assistance for Microsoft products, operating systems, basic networking and PC hardware.
• Log, diagnose and resolve incidents within agreed service‑level targets.
• Escalate complex issues to higher‑level support teams when necessary.
• Document actions taken and follow established processes and procedures.
• Monitor performance metrics and contribute to continuous improvement.

Required profile

• Fluent in both French and English.
• Strong customer‑service orientation and ability to ask relevant questions.
• Team player who collaborates effectively with colleagues.
• Proactive attitude toward personal development and learning.

Required skills

• Microsoft Office suite and Windows operating system.
• Basic networking concepts (LAN, Wi‑Fi, TCP/IP).
• PC hardware troubleshooting.

What we offer

• Remote‑working option.
• Potential permanent contract.
• Life insurance and private health insurance from day one (including coverage for children).
• 25 days of holiday plus birthday leave, with additional days based on seniority (up to 30 days).
• International career opportunities and internal training programs.
• IKEA voucher for home‑office setup.