Application Production Support Engineer

About the role

The Application Production Support Engineer ensures the stability, availability, and performance of business‑critical applications in a production environment. You will work closely with development, infrastructure, and architecture teams to deliver high‑quality IT services and resolve incidents promptly.

Key responsibilities

• Monitor, maintain and support critical applications to guarantee high availability and optimal performance.
• Participate in Incident and Problem Management, including major incident rooms, root‑cause analysis and trend identification.
• Execute application deployments, releases and change requests following ITIL and DevOps practices.
• Provide 24/7 on‑call support for critical applications as needed.
• Collaborate with Scrum and DevOps teams to design, deploy and improve application services.
• Create and update technical documentation, runbooks and knowledge‑base articles.

Required profile

• Detail‑oriented professional with strong technical aptitude.
• Experience working in a production support environment and handling high‑severity incidents.
• Ability to work collaboratively with cross‑functional teams and external partners.

Required skills

• ITIL
• DevOps
• Scrum