Agente de Suporte ao Cliente – Francês

About the role

We are seeking French‑speaking Customer Support Agents to join our growing team that assists international clients across digital service platforms. The role is ideal for professionals who enjoy solving problems, communicating clearly, and thriving in a fast‑paced environment.

Key responsibilities

• Provide customer support via chat, email, and phone.
• Assist users with platform navigation, account questions, and general service inquiries.
• Deliver pre‑ and post‑service support for digital products and tools.
• Troubleshoot and resolve technical or operational issues.
• Communicate solutions and updates professionally.
• Identify opportunities to improve customer experience and service efficiency.
• Collect customer feedback and share insights with internal teams.

Required profile

• Fluent French (mandatory) and good command of English.
• Strong communication, problem‑solving, and interpersonal skills.
• Comfortable using digital tools and basic technical platforms.
• Ability to multitask in a structured, fast‑paced environment.
• Proactive, customer‑oriented, and team‑focused mindset.
• Previous experience in customer support or digital environments is a plus, not required.

Required skills

What we offer

• Competitive monthly salary with performance‑based bonuses.
• Health insurance and employee benefits.
• Meal allowance.
• Fully paid training.
• Career development and internal growth opportunities.