After Sales & Service Director

About the role

We are seeking an experienced After Sales & Service Director to lead our regional aftermarket and service profit centre. Reporting directly to the Managing Director, you will be responsible for driving customer retention, optimizing service operations, and growing revenue from spare parts and consumables.

Key responsibilities

• Execute the regional Aftermarket & Service strategy and manage financial planning and forecasting for the profit centre.
• Lead day‑to‑day service operations, improve warranty processes, and monitor KPIs to minimise equipment downtime.
• Collaborate with regional leaders and local teams to align service initiatives with sales goals and provide product feedback.
• Develop and coach a high‑performing technical team, ensuring continuous skill upgrades and high customer satisfaction.
• Support dealer development and drive growth of spare parts and consumables revenue.

Required profile

• Higher education degree in Management, Engineering or a related field.
• Solid experience in the industrial/manufacturing sector.
• Proven leadership and team‑management abilities.
• Strong knowledge of after‑sales processes and technical support services.
• Excellent communication, negotiation and analytical skills.
• Fluent in English.

Required skills

What we offer

• Competitive additional benefits package.
• Structured work environment focused on operational excellence.
• Opportunities to lead strategic projects within the industrial sector.