Account Manager – SMB Restaurant Partners (Portugal)

About the role

Uber Eats is seeking a motivated, relationship‑driven Account Manager to grow and retain a portfolio of small‑and‑medium‑business restaurant partners across Portugal. You will act as the primary point of contact, helping partners succeed on the platform through strategic guidance, data‑driven insights, and operational support.

Key responsibilities

• Own a high‑value book of SMB restaurant accounts, focusing on retention, revenue growth, and satisfaction.
• Develop consultative account plans, uncover upsell and cross‑sell opportunities, and drive product adoption and geographic expansion.
• Monitor operational metrics (defect rate, order reject rate, ad spend efficiency) and take direct action to improve partner performance.
• Serve as a trusted advisor, resolving conflicts, providing platform insights, and guiding partners toward business excellence.
• Collaborate with internal teams (CSMs, Specialists, Product) to deliver holistic, tailored solutions.
• Translate partner feedback into actionable recommendations for Uber’s product and commercial roadmap.

Required profile

• Minimum 2 years of experience in a B2B client‑facing role such as Account Management, Sales, or Customer Success.
• Proven ability to drive commercial success across the full sales lifecycle, from opportunity identification to account expansion.
• Strong analytical mindset with a passion for data‑driven decision making.
• Excellent communication and interpersonal skills, fluent in Portuguese and English.
• Self‑starter who thrives in a fast‑paced, high‑growth environment and is willing to travel across Portugal.

Required skills

• Salesforce (or similar CRM) proficiency.
• Google Workspace competency.

What we offer

• Opportunity to shape the growth of Uber Eats in Portugal.
• Potential bonuses, equity, and other performance‑based compensation.
• Dynamic, impact‑focused work environment.