Account Manager – French Speaker (SaaS B2B)

About the role

Emotion Mobility is seeking a dynamic Account Manager who speaks French to serve as the primary liaison for Tier II/III SaaS B2B customers. You will nurture relationships, understand client challenges, and drive revenue growth through upselling and product adoption.

Key responsibilities

• Act as the main point of contact for assigned customers, scheduling regular meetings and providing a 360° view of the relationship.
• Prepare meeting agendas, capture feedback, and share follow‑up notes with clients.
• Gather client business strategy information to align the Rentway product portfolio and inform future development.
• Manage customer requests, coordinating between product teams and clients for custom development needs.
• Maintain accurate interaction records in the CRM and keep customers informed on request status.
• Design and execute targeted upselling and cross‑selling campaigns based on usage patterns and client objectives.
• Track upgrade metrics, report success rates, and identify improvement opportunities.
• Negotiate terms, pricing, and contract renewals to secure upsell opportunities.
• Promote new SaaS features and coordinate seamless implementation with relevant teams.

Required profile

• Minimum 3 years of experience in an account‑management role with B2B clients.
• Previous experience in a technology or startup environment.
• Fluent French (spoken and written) and strong English communication skills.
• Proven ability to build and maintain long‑term customer relationships.

Required skills

What we offer

• Opportunity to work with leading mobility brands such as Volkswagen, Ford, Europcar, and Hertz.
• Fast‑paced, product‑led environment with global reach.
• Career growth in a high‑growth company targeting €50M ARR by 2030.