Turkish‑Speaking Customer Advisor – Support (Lisbon)
CallForTalents · Lisbonne
Descrição do cargo
About the role
We are looking for a bilingual Turkish‑English Customer Advisor to join our support team in Lisbon. You will assist small‑business clients through chat, email and phone, ensuring a smooth experience with our self‑service products.
Key responsibilities
- Provide high‑quality support to SMB clients across chat, email and phone in Turkish and English.
- Make outbound calls to follow up on email inquiries and chat requests.
- Deliver pre‑ and post‑sales assistance for self‑service solutions.
- Guide clients in using products and tools to maximise their satisfaction.
- Identify recurring issues and propose solutions to improve the overall service.
- Collaborate with internal teams to resolve client problems quickly.
Required profile
- Fluent Turkish speaker with strong English (minimum B2 level).
- Excellent communication and problem‑solving abilities.
- Comfortable handling multiple communication channels simultaneously.
- Customer‑service oriented with a proactive attitude.
Required skills
What we offer
- Comprehensive training program lasting 15 working days.
- Dynamic and collaborative work environment.
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Publicado há 1 mês
Expira em 3 semanas
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CallForTalents
Lisbonne
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