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Turkish‑Speaking Customer Advisor – Support (Lisbon)

CallForTalents · Lisbonne

🇬🇧 English

Descrição do cargo

About the role

We are looking for a bilingual Turkish‑English Customer Advisor to join our support team in Lisbon. You will assist small‑business clients through chat, email and phone, ensuring a smooth experience with our self‑service products.

Key responsibilities

  • Provide high‑quality support to SMB clients across chat, email and phone in Turkish and English.
  • Make outbound calls to follow up on email inquiries and chat requests.
  • Deliver pre‑ and post‑sales assistance for self‑service solutions.
  • Guide clients in using products and tools to maximise their satisfaction.
  • Identify recurring issues and propose solutions to improve the overall service.
  • Collaborate with internal teams to resolve client problems quickly.

Required profile

  • Fluent Turkish speaker with strong English (minimum B2 level).
  • Excellent communication and problem‑solving abilities.
  • Comfortable handling multiple communication channels simultaneously.
  • Customer‑service oriented with a proactive attitude.

Required skills

    What we offer

    • Comprehensive training program lasting 15 working days.
    • Dynamic and collaborative work environment.

    Questions fréquentes

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    Publicado há 1 mês

    Expira em 3 semanas

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    CallForTalents

    Lisbonne