Technical Support Specialist – Italian IT Support

About the role

We are looking for a motivated Technical Support Specialist to join a multilingual IT support project in Lisbon. You will provide first‑line assistance to business users, primarily in Italian, handling hardware, software and network issues while delivering a professional customer experience.

Key responsibilities

• Provide first‑line support via phone, email and ticketing systems.
• Diagnose and resolve hardware, software, network and connectivity problems.
• Log, prioritize and manage incidents to meet agreed service levels.
• Escalate complex cases to specialised teams when necessary.
• Perform remote troubleshooting using screen‑sharing and remote‑access tools.
• Monitor, update and follow up on support cases until resolution.
• Document incidents accurately and maintain customer records.
• Collaborate with technical teams and stakeholders to deliver effective solutions.

Required profile

• Native or fluent Italian with English at C1 level.
• Entry‑level technical background and strong analytical mindset.
• Excellent communication and customer‑service abilities.
• Ability to multitask in a fast‑paced environment and a strong willingness to learn.

Required skills

• CompTIA+ certification or equivalent.
• Cisco CCNA certification or training.
• Basic understanding of TCP/IP networking, routing and switching.
• Hardware, software and network troubleshooting.
• Experience with ticketing systems and remote support tools.

What we offer

• Hybrid working model after onboarding.
• Comprehensive onboarding and technical training.
• Meal allowance and private health insurance.
• Multicultural, collaborative environment with continuous learning opportunities.
• Career progression within a global technology support organization.