Technical Support Specialist – Italian IT Support
Workster Jobs · Lisbon
Descrição do cargo
About the role
We are looking for a motivated Technical Support Specialist to join a multilingual IT support project in Lisbon. You will provide first‑line assistance to business users, primarily in Italian, handling hardware, software and network issues while delivering a professional customer experience.
Key responsibilities
- Provide first‑line support via phone, email and ticketing systems.
- Diagnose and resolve hardware, software, network and connectivity problems.
- Log, prioritize and manage incidents to meet agreed service levels.
- Escalate complex cases to specialised teams when necessary.
- Perform remote troubleshooting using screen‑sharing and remote‑access tools.
- Monitor, update and follow up on support cases until resolution.
- Document incidents accurately and maintain customer records.
- Collaborate with technical teams and stakeholders to deliver effective solutions.
Required profile
- Native or fluent Italian with English at C1 level.
- Entry‑level technical background and strong analytical mindset.
- Excellent communication and customer‑service abilities.
- Ability to multitask in a fast‑paced environment and a strong willingness to learn.
Required skills
- CompTIA+ certification or equivalent.
- Cisco CCNA certification or training.
- Basic understanding of TCP/IP networking, routing and switching.
- Hardware, software and network troubleshooting.
- Experience with ticketing systems and remote support tools.
What we offer
- Hybrid working model after onboarding.
- Comprehensive onboarding and technical training.
- Meal allowance and private health insurance.
- Multicultural, collaborative environment with continuous learning opportunities.
- Career progression within a global technology support organization.
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Publicado há 1 mês
Expira em 3 semanas
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Workster Jobs
Lisbon
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