Technical Support – Desktop & IT Support (Level 1/2)

About the role

Decskill is looking for a Technical Support professional to join its IT support teams. The role involves providing Level 1/2 desktop assistance across Windows and macOS environments, handling hardware, software and mobile device issues for corporate users.

Key responsibilities

• Deliver first‑ and second‑line desktop support for Windows and macOS workstations.
• Support hardware, software applications and mobile devices, including installation, configuration and troubleshooting.
• Manage incidents and service requests using ServiceNow or another ITSM platform.
• Deploy operating systems, configure devices and resolve network/Wi‑Fi problems.
• Communicate effectively with end‑users, ensuring a customer‑oriented approach and clear documentation.

Required profile

• Proven experience in Desktop Support (Level 1/2) within large‑scale corporate environments.
• Ability to work independently while collaborating with IT teams across locations.
• Strong organizational skills and capacity to handle a fast‑paced workload.
• Fluent English and flexibility to work different shifts or sites as needed.

Required skills

• Windows operating system
• macOS operating system
• Microsoft Office / Microsoft 365
• ServiceNow or other ITSM tools
• OS deployment and device configuration
• Network and Wi‑Fi troubleshooting
• Hardware and software support
• Mobile device support
• Incident and request management