Strategic Key Account Manager (Payments)

About the role

We are seeking a Strategic Key Account Manager specialized in payments to drive growth across a portfolio of high‑value merchant accounts in Portugal. You will act as a trusted business partner, identifying revenue opportunities, optimizing payment performance, and expanding commercial relationships within a fast‑moving fintech environment.

Key responsibilities

• Manage and grow a portfolio of strategic merchant accounts, focusing on retention, performance optimization, and revenue expansion.
• Identify upsell and cross‑sell opportunities by analyzing transaction flows, payment performance, and client needs.
• Conduct regular business reviews with key stakeholders to align on performance, growth strategies, and product adoption.
• Monitor payment KPIs such as approval rates, conversion rates, and transaction volumes, proactively addressing issues.
• Serve as the main point of contact for merchants, building long‑term strategic relationships.
• Collaborate with product, engineering, legal, and finance teams to resolve issues and enhance client experience.
• Translate client feedback and market insights into actionable recommendations.
• Lead data‑driven discussions focused on ROI, revenue growth, and optimization opportunities.

Required profile

• 4+ years of experience in Account Management, Business Development, or Customer Success within FinTech or Payments.
• Strong understanding of payment ecosystems, merchant lifecycle, and transaction flows.
• Proven ability to drive revenue growth through upselling, cross‑selling, and commercial negotiations.
• Advanced analytical skills with experience interpreting transaction data and performance trends.
• Fluent in English and Russian (mandatory) with strong communication skills.
• High emotional intelligence, organizational skills, and ability to prioritize in fast‑paced environments.

Required skills