Senior Salesforce Consultant (Insurance Project, Lisbon)

About the role

Sopra Steria is looking for a Senior Salesforce Consultant to join a strategic project in the insurance sector, working within the Salesforce Applications team. The consultant plays a key role in strategy execution, service governance and the coordination of multidisciplinary teams, ensuring the platform's operation, maintenance and continuous evolution while supporting business areas and improving processes.

Key responsibilities

• Support and maintenance: manage incidents and user requests, analyse functional and technical issues, perform corrective, preventive and adaptive maintenance, and meet SLAs.
• Configuration and administration: configure objects, fields, layouts, flows, validations, profiles and permissions, manage master data, and take part in deployments and version control.
• Development and enhancements: design new functionalities, build automations with Flow, and develop custom components with Apex and Lightning Web Components when needed.
• Integrations: collaborate on integrations with ERP, operations, HR, marketing and external systems, and coordinate integration issues with other technical teams.
• Business relationship: gather requirements, turn them into technical solutions, prepare documentation, and train key users.
• Quality and continuous improvement: take part in functional and user acceptance testing, propose process automation and performance improvements, and promote Salesforce best practices.

What we offer

• Permanent, full-time contract with a hybrid working model.
• 23 working days of annual leave.
• Learning and development plan with access to technical, methodological and soft-skills training, and opportunities for professional certifications.
• Flexible compensation package including health insurance, transport and meal vouchers.
• Structured onboarding, a career development plan and a collaborative, supportive working environment.