Retail Account Manager Intern – Lisbon

About the role

Glovo is seeking a motivated Retail Account Manager Intern to join its Lisbon team. You will support the Account Management department by handling daily operational tasks, gathering partner insights and helping improve the partner experience on the platform.

Key responsibilities

• Assist the Account Manager team with day‑to‑day operational activities.
• Collect and analyse feedback from retail partners to identify opportunities for product and UX improvements.
• Propose and test tech feature enhancements and communicate findings to headquarters.
• Maintain strong relationships with partners through scalable tools and proactive support.
• Forecast, monitor and report key account metrics.
• Develop and document processes that enable partners to use Glovo’s tools independently.
• Draft and review partner communications to ensure engagement and long‑term collaboration.

Required profile

• Enrolled in or recently graduated from a Bachelor’s programme in Business, Marketing or Sales.
• Up to one year of experience in sales or marketing (preferred).
• Data‑driven problem‑solver with strong analytical mindset.
• Highly organised, detail‑oriented and proactive.
• Excellent written and verbal communication skills in Portuguese and English.

Required skills

• Proficiency with Google Docs.
• Advanced knowledge of Microsoft Excel and the broader MS Office suite.

What we offer

• Monthly Glovo credit for food and transport.
• Discounts on transportation, meals and childcare.
• Flexible working arrangement: two days remote per week and up to three weeks of location‑independent work per year.
• Extra time off, parental leave benefits and access to online wellbeing resources.