Production Quality Manager

About the role

Emma – The Sleep Company is seeking a Production Quality Manager to lead and evolve its Quality Management System. You will ensure product excellence, drive continuous improvement, and support a seamless customer experience across the supply chain.

Key responsibilities

• Design, implement and own the Quality Management System strategy aligned with business goals.
• Lead customer claim management processes to enhance experience and coordinate with supply chain.
• Define, monitor and optimise supplier quality and cost‑of‑quality metrics.
• Validate first‑production runs, ensuring technical excellence and consistent mass‑production quality.
• Own root‑cause analysis and drive corrective and preventive actions (CAPA) for non‑conformances.
• Foster cross‑functional collaboration with R&D, Procurement, Operations and Customer Excellence.
• Provide leadership in quality methodologies and promote a culture of continuous improvement.
• Ensure compliance with Emma’s quality standards and local safety, environmental and social regulations.

Required profile

• Degree in Engineering, Supply Chain Management or a related technical field.
• Proven experience in quality management, supply‑chain operations or production environments.
• Self‑starter with strong ownership and a continuous‑improvement mindset.
• Analytical ability to interpret quality data, identify trends and implement solutions.
• Comfort working with cross‑functional teams and influencing quality ownership.
• Strong communication skills in English; additional EU languages are a plus.

Required skills

• Root Cause Analysis
• Failure Mode and Effects Analysis (FMEA)
• Quality Management Systems (QMS)
• Supplier Quality Management
• Quality Data Analysis