Paralegal – LegalTech Customer Service Specialist

About the role

We are seeking a Paralegal who is passionate about customer service to join a fast‑growing LegalTech company in Portugal. The role blends legal drafting, technical support, and client success, allowing you to help customers navigate legal processes while adopting innovative software solutions.

Key responsibilities

• Draft, review, and finalize legal documents and agreements based on client requirements.
• Provide timely, accurate responses to customer inquiries about services, account management, and platform usage.
• Assist clients with technical setup, including integration of source‑code‑management tools.
• Support sales activities by engaging prospects via email and website channels.
• Prepare clear customer reports and documentation.
• Collaborate with internal teams to improve satisfaction, retention, and overall service quality.
• Act as a trusted advocate, identifying challenges and guiding users to successful outcomes.

Required profile

• Motivated, detail‑oriented professional with a legal background.
• Experience as a paralegal, legal assistant, customer success specialist, or similar client‑facing role.
• Strong written English communication skills.
• Analytical thinker with proactive problem‑solving abilities.
• Ability to manage multiple priorities in a dynamic environment.

Required skills

• Legal document drafting and review.
• Customer service and communication.
• Interest in LegalTech and SaaS platforms.