Operations Specialist (Portugal)

About the role

As an Operations Specialist you will set up new orders for the most time‑sensitive commodities, provide proactive updates to customers and track each order from start to finish. The role is critical to ensuring mission‑critical shipments reach their destination safely and on time.

Key responsibilities

• Operate the Airspace Platform: create orders, follow client SOPs, verify driver pickups, confirm flight departures and keep processes up to date.
• Provide proactive customer updates: notify delays via preferred channels, anticipate weather or traffic issues and suggest alternative solutions.
• Intuitive problem solving: update airway bills, source driver coverage, apply training to resolve uncommon issues and follow escalation procedures.
• Handle inbound and outbound communications: respond to emails, phone calls and texts, meet metric expectations for availability and place orders for customers unable to use the portal.
• Maintain performance metrics: achieve entry‑level targets and improve as you advance within the team.

Required profile

• Ability to work hybrid on‑site in Lisbon, Portugal.
• Commitment to meet and exceed metric expectations for accuracy and responsiveness.

Required skills

• Slack
• Zendesk
• Airspace Platform (proprietary logistics system)

What we offer

• Competitive salary ranging from €36,000 to €65,000 per year.
• Core values focused on teamwork, impact, passion, transparency and innovation.