Operations Customer Expert (Czech)

About the role

David Kennedy Recruitment is recruiting, on behalf of a leading outsourcing/BPO consultancy, a Czech-speaking Operations Customer Expert for its Lisbon office. The role is full time, with a base salary.

Key responsibilities

• Assist customers by phone, email and chat with product-related inquiries and explain products and services so they can make informed decisions.
• Handle customer concerns with empathy and professionalism, aiming for satisfaction and trust.
• Document every interaction in the SAP CRM system and escalate complex or unresolved issues to higher-level support or management.
• Work with internal teams to deliver effective solutions and update and maintain the customer database.
• Follow up with customers after contact to gauge satisfaction and find areas for improvement.
• Manage customer complaints and oversee the returns process in line with company policy.

Required profile

• Native or fluent Czech (C1), spoken and written.
• Fluent English (at least B2).
• Customer service experience, especially with technical or product questions, is preferred but not required.
• Good organisational skills and the ability to stay calm under pressure.

Required skills

• Excellent communication and problem-solving skills.
• Proficiency with email and phone systems; experience with CRM software is a plus.

What we offer

• Remuneration package based on experience, skills and performance.
• A multilingual, multicultural team with guidance and fully paid training on the company and products.
• Relocation support.