Operations & Client Experience Coordinator

About the role

Brightman Group is seeking an organized and proactive Operations & Client Experience Coordinator to support its consultants, clients, and leadership. This role goes beyond traditional administration, ensuring smooth daily operations and delivering an exceptional office experience.

Key responsibilities

• Coordinate property listings, contracts and documentation from start to finish.
• Manage DocuSign workflows, CRM (EGO), OneDrive and other internal systems.
• Arrange photography, virtual tours and new property launches.
• Support consultants with day‑to‑day operations and onboarding.
• Handle referrals, partnerships, KYC and compliance documentation.
• Welcome clients and provide a high‑quality office experience.
• Answer calls, emails and enquiries, capturing and following up on every opportunity.
• Oversee office operations, suppliers and facilities.
• Continuously improve processes and support the wider team.

Required profile

• Highly organized and detail‑oriented.
• Comfortable juggling multiple priorities in a fast‑paced environment.
• Proactive, resourceful and takes ownership of tasks.
• Quick learner of new technologies and enjoys improving systems.
• Loves working with people and delivering outstanding service.
• Fluent in Portuguese and English; additional languages are a plus.
• Experience in administration, operations, hospitality, executive support or real estate.

Required skills

• DocuSign
• CRM (EGO)
• OneDrive

What we offer

• International, fast‑growing boutique real‑estate environment.
• Opportunity to make a real impact and grow professionally.
• Supportive, collaborative team culture.