Market & Customer Intelligence Manager

About the role

Mastercard’s Services organization is seeking a Market & Customer Intelligence Manager to drive data‑driven insights across financial and non‑financial industries. The role will support a unified view of market dynamics, competitive positioning, and customer needs, influencing product roadmaps and commercial strategy.

Key responsibilities

• Design and maintain a structured Voice of Customer (VoC) program, synthesising insights into actionable themes.
• Conduct market research to uncover emerging trends, customer pain points, and competitive opportunities.
• Evaluate partnership and acquisition prospects aligned with Advanced Analytics priorities.
• Develop strategy presentations and executive memos.
• Collaborate cross‑functionally with Product, GTM, Engineering, and leadership teams.
• Contribute to building a Market Intelligence Center of Excellence, including frameworks and tools.
• Perform industry, competitor, and ecosystem analysis to generate scalable insights.
• Monitor consumer, regulatory, macro‑economic, and technology trends to inform forward‑looking perspectives.
• Identify white‑space opportunities and underserved segments to support TAM expansion and growth initiatives.

Required profile

• Proven experience in market intelligence, customer insights, or related analytics roles.
• Strong ability to translate qualitative and quantitative data into strategic recommendations.
• Excellent communication skills for executive‑level presentations.
• Demonstrated success working in cross‑functional, matrixed environments.
• Understanding of advanced analytics business lines across geographies and products.

Required skills

What we offer

• Opportunity to influence global strategy within a leading payments network.
• Collaborative environment with access to cutting‑edge analytics tools.
• Career growth in a fast‑moving, data‑centric organization.